Delivery...Peace of Mind
Our Culture
Order :
Pursuit of excellence and self-discipline
Leading:
Strong team leadership and the latest technology
Union:
Multi-dimensional productions fields and countries
cooperation, also expresses our openness and tolerance
About
is a well established company providing technology
and delivery services for businesses and consumers.
Logistics started its journey in the year of 2017 and
became most advanced in last mile service provider in Saudi
Arabia
Handled over 700,000 shipments with a successful rate of
delivery 92% .
Offering excellent services for all areas in Saudi Arabia.
In 2019, we decided to extend our service in all cities of
Saudi Arabia, A strategic goal of game changing core
capabilities and taking the industry to new unprecedented
levels.
Vision:
Order the hearts with culture, Lead the future with
technology, Unite the Nation with Windforce logistics
network.
Mission:
Build a nationwide speed Logistics network, become
one of the kingdom’s top logistics service provider.
Value:
Courage, Wisdom, Persistence, Loyalty.
Business Type
Warehousing service:
We provide storage, Fulfillment, Line haul Service,
sorting, packing and inventory services.
Last mile delivery:
We have professional delivery team to ensure the last
mile delivery quality, next-day delivery up to 10pm with
high acceptance.
C.O.D solution：
We provide cash-on-delivery service, keeping the
high acceptance rate for C.O.D.
Business
starting our business in Riyadh, and then
gradually expanded to all the cities in Saudi
Arabia. Later, the New Retail business was
formally launched, Each city has a professional
team to handle the operation in an efficient way
with excellent client/customer satisfaction.
Ready to tailor our services to best suit your business profile.
Multi Quality Assurance layers Locally, and Internationally.
High agility and mobility to invest as a partner to your
business to meet your future plans.
Why❓
With over 7 years of experience in last-mile delivery operations in
partnership with Amazon (AMZL), we have established ourselves as
a trusted logistics partner across Saudi Arabia. Our team consists of
200+ Delivery Associates (DAs) and 10+ experienced Supervisors,
operating efficiently in all major cities of the Kingdom.
We currently work with a strong portfolio of clients including:
•Landmark Group
•Aymakan
•Extra Stores
•Home Centre
•Several trusted Chinese vendors
Our expertise extends to the handling and delivery of heavy and
bulky items such as furniture and appliances, ensuring safe, reliable,
and timely service to end customers. We are equipped with the
manpower, fleet, and infrastructure required to support high-volume,
high-complexity logistics operations.
Company Overview
Our Service
Global Logistics Network
Smart Logistic system
Great Customer Experience
Live tracking solutions.
Global Logistics Network
The global logistics network system has the strategic
cooperation resources such as Domestic and
International Airlines, shipping companies, Line haul
service, First mile, Middle mile and Last mile services,
etc. Greatly reduce the logistics’s time and cost with
the systematization, order processing information
system, order releasing and the delivery integration.
Smart Logistic System
Windforce has an easy-to-use patented shipping and
logistics system for efficient and effective last-mile
delivery, including Real-time online tracking, OMS,
WMS, Rider‘s app, Financial statement.
We encourages our partner customer for early
electronic data integration to benefit from Windforce
open API interface, which will greatly simplify the
business alignment process with Client.
Great Customer Experience
Windforce has evaluation system with
standardized and professionalized control
for our delivery team. Fast deliveries &
friendly professional employees to ensure
exceeding our customer’s expectations.
Customer Service
•Customer service will be responsible for contacting customers for
scheduling orders if it is not scheduled by automated SMS technology
•CS Team will call the customers after 60-90 minuets after picked up
status
•Scheduling using Special system supported Google Map
•All Area in KSA has been add it on system to become easier to select
correct city/area for the customer
•All Schedule shipments will show in schedule report on daily basis
CS –Update Status & Reasons
Action# of attempts / dayReasons
RTC
4/4
No Response
RTC
4/4
Mobile Closed
RTC
1/1
Mobile disconnected
RTC
4/4
Mobile Busy
RTC
4/4
Mobile unreachable
RTC
4/4
Customer out of area.
RTC
1/1
Customer cancelled the order
RTC
1/1
Customer is not aware of any
order
RTC
1/1
Wrong Number
OFD –Out For Delivery
Couriers will scan the shipments via Driver App and load in the vehicle,
Customer will receive an automated SMS (With courier details) that the order
has been dispatched.
Couriers will use different methods of communication to convey their
message.
1 Telephone
2 SMS
3 WhatsApp message & Voice Notes
If No answer, Courier will send SMS, WhatsApp msg ,Voice notes to the
customer, and will try again after certain intervals of time.
Team leaders are there to follow up each orders, make sure couriers are
attending each orders and also to update the exact reason.
If courier failed to deliver any order, There is a professional team for
debriefing. Once they confirmed all the reasons,RTOs are accepted.
There will be 4 attempts on each orders before it goes on hold for RTC.
we uses the latest developments in applications of new and existing technology to solve problems in innovative ways.
Client Dashboard
Shelving management System
Ticketing System
API-Integration
Tracking system
Bulk import/Upload
Dual Invoice Management
Driver Application
Customer Application
Scheduling technology
Monitor drivers
WMS
CS System
Manifest Management
OFD Report
International shipments
Access per staff
Debriefing System
Proof of Delivery
System Introduction
📦Warehouse & Logistics Capabilities
We operate strategically located, fully equipped warehouses in
Riyadh, Dammam, and Jeddah, each with a footprint of 4,000
square meters. These facilities are purpose-built to support end-to-
end logistics—from first-mile pickup to middle-mile transfer and
last-mile delivery—ensuring seamless and efficient movement of
goods across the supply chain.
Each location features a dedicated in-house sortation centre,
enabling high-volume processing, order fulfilment, and rapid dispatch.
Our operations are driven by robust Warehouse Management
Systems (WMS), real-time inventory tracking, and optimized
workflows tailored for e-commerce, retail, and B2B distribution.
Core Capabilities:
•🏢Riyadh warehouse located just 5 minutes from Starlinks
•✅4,000 SQM dedicated warehouse spaces in key Saudi cities
•✅Integrated first-mile to last-mile logistics coverage
•✅In-house sortation centres for fast and accurate order handling
•✅Scalable infrastructure for high-throughput fulfilment
•✅Technology-enabled operations with real-time visibility
•✅Nationwide distribution with direct access to ports and major
transport corridors
E-Commerce Partners
Logistic Partners
Food & Beverage Partners
[Yousef Al Zawati] is the Chief Executive Officer of
Windforce, a well-established company providing
technology and delivery services for businesses and
consumers. With over 10 Years of leadership
experience in logistics and tech-enabled service
solutions, Yousef has played a pivotal role in shaping
Windforce into a key player in the region.
Under his leadership, Windforce Logistics, launched in
2017, has rapidly evolved into one of the most
advanced last-mile service providers in Saudi Arabia.
Through a combination of innovative technology,
operational excellence, and a deep understanding of
market needs. Yousef has helped position Windforce
as a trusted partner for seamless delivery solutions.
He is known for strategic thinking, executional agility,
and building customer-centric business models. Prior
to leading Windforce,
Our CEO/Co-Founder
Target To Achieve
“To build up the nationwide express logistics network by 2020,
Delivery…Peace of Mind Windforce Logistics, Saudi Arabia +966 112288840
Thank You!
www.windforce.com.sa
